Shipping policy

1. Shipping Locations

We currently ship orders to locations across India that are serviceable by our delivery partners.

Delivery availability may vary depending on the product and destination PIN code.

International shipping: [NOT CURRENTLY AVAILABLE]

If international shipping is available, additional customs duties, taxes, import charges, or other fees may apply and may be the responsibility of the customer.

2. Shipping Methods

Depending on your location and order, available shipping options may include:

Standard Delivery

Estimated delivery: [5–7 BUSINESS DAYS]

Delivery estimates are calculated from the date your order is dispatched and are not guaranteed service is specifically stated.

3. Order Processing Time

Orders are generally processed within:

[1–2 BUSINESS DAYS]

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

You will receive an order confirmation after placing your order and, where applicable, a shipping confirmation once your order has been dispatched.

4. Shipping Costs

Shipping charges depend on factors such as:

  • Delivery location
  • Order weight and size
  • Selected shipping method
  • Order value
  • Promotional offers

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free Shipping

We may offer free shipping on eligible orders above:

₹[1000]

Free-shipping eligibility may vary by location, product, or promotional offer.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through:

  • Email
  • SMS
  • WhatsApp, where applicable
  • Your ELYVIA HEALTH account

You can use the tracking information to monitor the status of your shipment through our delivery partner.

Please allow [24–48 HOURS] after receiving the shipping notification for tracking information to become active.

6. Delivery Issues and Delays

While we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Public holidays
  • Courier disruptions
  • Incorrect or incomplete addresses
  • Remote or difficult-to-service locations
  • High order volumes
  • Transportation disruptions
  • Government restrictions
  • Other unforeseen circumstances

If your order is significantly delayed, please contact us at:

[vihaanbusiness911@gmail.com]

We will work with the relevant delivery partner to investigate the shipment and provide an appropriate update.

7. Incorrect or Incomplete Address

Please carefully check your shipping address and contact information before completing your order.

ELYVIA HEALTH may not be responsible for delivery delays or additional charges caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible at:

[vihaanbusiness911@gmail.com]

We will try to update the address before the order is dispatched, but changes cannot be guaranteed.

8. Damaged or Tampered Packages

If your package arrives visibly damaged or appears to have been tampered with, please contact us as soon as possible.

We may ask you to provide:

  • Photos of the package
  • Photos of the shipping label
  • Photos/videos showing the damage
  • Order number
  • Other relevant information

Please retain the original packaging until the issue has been resolved.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Missing or Lost Shipments

If your tracking information shows that your package has been delivered but you have not received it, please contact us at:

[vihaanbusiness911@gmail.com]

If your shipment appears to be lost or has not received a tracking update for an extended period, we may contact the courier to investigate.

Resolution times may depend on the courier's investigation process.